Contact us
Contact Us
Contact Pellunest for assistance with products, purchases, payments, shipping, returns, or refunds.
Telephone
+44 300 300 0198
Business Contact Address
Pellunest
12 Tannahill Crescent
Johnstone, SCT PA5 0HL
United Kingdom
Customer Service Hours
Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding U.S. federal holidays.
Central Time follows Central Standard Time or Central Daylight Time, as applicable.
We aim to respond to email inquiries within 2 business days. Messages received outside customer service hours will be reviewed during the next business days.
Order Assistance
Please provide your order number, the email address used at checkout, and a brief description of your question.
If an item arrived damaged, defective, or incorrect, relevant photographs can help us investigate. If photographs are unavailable, contact us to discuss other reasonable evidence.
Do not send full payment card numbers, passwords, security codes, or one-time verification codes by email.
Returns and Cancellations
Email us with your order details to request a return or cancellation. Our Return Policy explains eligibility, return costs, and refund timing.
Please contact us for return instructions before sending a package so it reaches the correct destination.
Complaints
If you are dissatisfied with a purchase or our service, contact us with the relevant details and the outcome you are seeking. We will review your concern and explain the next steps.